Reliable Resumes
Best Resume Writing Service

Reliable Resumes Terms and Conditions

As amended in February, 2016.

Welcome to Genesys Management Company, LLC, d/b/a Reliable Resumes. These pages constitute the terms and conditions under which you may access http://www.reliableresumes.com/ (the "Site") and use the information contained therein (the "Services").  Please read these terms and conditions of use ("Terms") carefully before using the Site or any Services (as defined below) or services available from or through it.  The Site is owned and operated by Reliable Resumes (referred to as the "Company").  "You" are the person or entity using the Site, ordering services or using the Site Submit Information form.

You understand that by submitting an order for services from Reliable Resumes, by using the Site (including any content provided therein), Services, or by posting any comments to blogs on the Site, you are agreeing to be bound by these Terms. If you do not accept these Terms in their entirety, you may not access or use the Site and its Services. If you agree to these Terms on behalf of a business, you represent and warrant that you have the authority to bind that business to these Terms and your agreement to these terms will be treated as the agreement of the business. In that event, "you" and "your" refer herein to that business.

NOTE: THESE TERMS AND CONDITIONS CONTAIN A DISPUTE RESOLUTION AND MEDIATION PROVISION, INCLUDING A CLASS ACTION WAIVER THAT AFFECTS YOUR RIGHTS UNDER THESE TERMS AND CONDITIONS AND WITH RESPECT TO ANY AND ALL DISPUTES YOU MAY HAVE WITH RELIABLE RESUMES. YOU MAY OPT OUT OF THE BINDING INDIVIDUAL AGREEMENT TO MEDIATE AS PROVIDED BELOW.

 

REGISTRATION AND ORDERING OBLIGATIONS

In consideration of your use of the Site you agree to provide true, accurate and complete information about yourself as prompted by the Site Submit Information or ordering process.  In addition, you agree to update that information in order to maintain its truthfulness, accuracy and completeness.  The Company has the right to deny you access to the Site or reject your order if your information is untrue, inaccurate or incomplete. You must be age 18 or older to register for services on the Site. When entering the Site, you acknowledge that you are age 18 or older.

AGREEMENT TO DEAL ELECTRONICALLY

The Company may keep records of any type of communication conducted (information is sent or received) via the Site.  All electronic records are deemed sent when they are properly addressed to the recipient and the record enters an information processing system outside the control of the sender or the record enters a region of an information processing system under the recipient's control.  All electronic records are deemed received when the record enters an information processing system that the recipient has designated or uses for the purpose of receiving electronic records or information of the type sent, in a form capable of being processed by that system, and from which the recipient is able to retrieve the electronic record.

LIMITED NON-COMMERCIAL LICENSE TO USE SITE

The Company hereby grants you the limited right to view and use the Site only for the purposes of accessing information for career purposes. The Company reserves the right to suspend or deny, in its sole discretion, your access to all or any portion of the Site as described in the section entitled Termination or Cancellation of Site Access; Modifications to Site.  This license is limited to personal and non-commercial uses by you.  Any rights not expressly granted to you herein are reserved to the Company.  No portion of this Site is targeted to children, and any minor should seek consent of his or her legal guardian before using this site.  Unless you have received specific written permission from the Company, you may not (a) "frame" or otherwise impose editorial comment, commercial material or any information or content on, or in proximity to, content displayed on the Site or (b) alter or modify any content on the Site.  Without limiting other restrictions, you agree not to reproduce, transmit, sell, or otherwise exploit the Site for any commercial purpose.

PROFESSIONAL RESUME WRITING SERVICE REFUND POLICY

Reliable Resumes provides a professional resume writing service.  All sales are final.  There is no trial or grace period after purchasing the resume writing service.  Like any writing project, there will be multiple drafts and revisions. Reliable Resumes writers will work with you until you are satisfied with your resume.  As a result, there are no refunds once the resume writing service has been purchased.

In the interest of providing the highest quality service, if you are not receiving more interviews within 60 days of receiving your final copy, we will rewrite your resume again free of charge.  All service packages are eligible for our guarantee.

OBLIGATIONS OF CLIENTS

The Site may allow clients to upload, post, and/or distribute content, and use of the Site for this purpose is subject to the following conditions:

Payment for services to be rendered is due and payable at time of order submission; no service activity can commence until the payment process is initiated.
You understand that all user feedback, data, comments, suggestions, information, text, data, software, photographs, messages and other materials of any nature ("Materials") that are transmitted to or via the Site are the sole responsibility of the person from which the Materials originated.  This means you, and not the Company, are entirely responsible for the Materials you transmit to the Site.
You shall not upload to, distribute through or otherwise publish through the Site any Materials which are indecent, libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, harassing, contain expressions of hatred, bigotry, racism or pornography, or are otherwise objectionable, or that would constitute or encourage a criminal offense, violate the rights of any party or violate any law.
Your Materials, user name and/or screen name will not disparage in any manner the Company, its Licensors, products, or services and sites.  Should we find that you have produced such Material; your participation will be terminated immediately.
Should the Company find, from recruiter feedback, Site statistics, and other information, that you have violated these Terms in any way, or repeatedly used the Site and its Services inappropriately, you may, at the Company's discretion, be denied access to the Site and its Services.
You shall not upload to, distribute through or otherwise publish through the Site any Material that is directly or indirectly commercial in nature or contains any solicitation of funds, promotion, advertising or solicitation for goods or Site.  You specifically acknowledge that soliciting other users to join or become users or clients of any commercial online web site or other organization is expressly prohibited.
Your Materials shall not infringe the copyright, trademark, publicity/privacy right or other intellectual property right of any third party.
You shall not upload to, distribute through or otherwise publish through the Site any Materials that contain viruses or any other computer code, corrupt files or programs designed to interrupt, destroy or limit the functionality or disrupt any software, hardware, telecommunications, networks, servers or other equipment.
YOU ACKNOWLEDGE THAT THE COMPANY DOES NOT PRE-SCREEN ANY MATERIALS POSTED BY YOU OR OTHER USERS, BUT THAT THE COMPANY AND ITS DESIGNEES SHALL HAVE THE RIGHT (BUT NOT THE OBLIGATION) IN THEIR SOLE DISCRETION TO REFUSE OR REMOVE ANY MATERIALS. WITHOUT LIMITATION, THE COMPANY AND ITS DESIGNEES SHALL HAVE THE RIGHT [AT THEIR OWN DISCRETION] TO REMOVE ANY MATERIALS THAT VIOLATE THE TERMS OR IS OTHERWISE OBJECTIONABLE, AS WELL AS DENY YOU ACCESS TO THE SITE. You agree that the Company has no liability or responsibility for the storage or deletion of any Materials that you submit or post. The Company reserves the right to change these general practices and limits at any time in its sole discretion, with or without notice.

LIMITED NON-COMMERCIAL LICENSE

The Company may offer you services and content for use therewith, either at no charge or for a fee (such services, software and any related content provided by the Company or its licensors is referred to herein collectively as "Services"). For example, the Company may provide chat areas, blogs, job boards, e-mail functions, and software that allow you to download specific content from the Sites to your computer.  Without limiting your obligations and restrictions described in the section entitled Limited Non-Commercial License To Use Site, your limited license to Services is subject to the following conditions:

The Services that are made available to you are the copyrighted work of the Company and/or its suppliers. The use of each Service is governed by the end user license agreement ("EULA") that accompanies or is included with or is expressly stated on the Site pages accompanying the Services and these Terms. In the event that no EULA accompanies the Services, then the Terms shall govern your use of the Services. You may not download or use any Service from the Site without agreeing to the EULA, if any, and these Terms. Certain Services may be owned by third parties and distributed under a third party EULA and you agree that the Company shall not be responsible for any loss or damage of any sort relating to your dealings with such third parties.
Unless expressly stated otherwise in the EULA, you are granted only a limited license to download and/or use the service material from a single computer for personal and non-commercial purposes.  You may not make copies of or distribute the information contained in Services or electronically transfer the it from one computer to another or over a network, nor may you separate any content from an associated service. All rights for material contained within Site that are not specifically granted to you in writing by the Company are reserved to the Company.

COPYRIGHTS AND TRADEMARKS

EXCEPT AS EXPRESSLY PROVIDED HEREIN BY THESE TERMS, NEITHER THE COMPANY, ITS AFFILIATES, NOR ANY THIRD PARTY HAS CONFERRED UPON YOU BY IMPLICATION, ESTOPPEL OR OTHERWISE, ANY LICENSE OR RIGHT UNDER ANY PATENT, TRADEMARK, COPYRIGHT OR OTHER PROPRIETARY RIGHTS TO USE THE SITE OR ANY SERVICES OFFERED ON THE SITE. NO OWNERSHIP RIGHTS ARE OR WILL BE ASSIGNED TO YOU.

The trademarks, service marks and logos used and displayed on the Site are the Company’s, or its subsidiaries’ or affiliates’, registered and unregistered trademarks.  The Company is the copyright owner or authorized licensee of all text and all graphics contained on the Site.  All trademarks and service marks of the Company, or its affiliates, that may be referred to on the Site are the property of the Company, or one of its affiliates.  Other parties’ trademarks and service marks that may be referred to on the Site are the property of their respective owners.  Company aggressively enforces its intellectual property rights. Neither the name of the Company, its affiliates, nor any of the Company's other trademarks, service marks or copyrighted materials may be used in any way, including in any advertising, hyperlink, publicity or promotional materials of any kind, whether relating to the Site or otherwise, without the Company’s prior written permission, except that a third party website that desires to link to the Site and that complies with the requirements of the Section entitled "Links From Third Party Sites" may use the name "Reliable Resumes" in or as part of that link.

The Company will not tolerate copyright infringement and reserves the right to block, disable, or otherwise remove any content or materials uploaded to the Site as well as terminate access to the Site for anyone deemed to engage in copyright or other intellectual property infringement.  The law provides for civil and criminal penalties for copyright and other intellectual property law infringements.

Displaying, performing, storing, copying, distributing, or otherwise making available or using any content from the Site is prohibited, unless specifically authorized by the Company.  Accordingly no such content may be used on another web site without express written permission from the Company.

It is our policy not to permit materials known by us to be infringing to remain on the Site. If you believe that any content on the Site infringes your copyright, please contact the Company's copyright agent, who can be reached as follows:

By e-mail: reliableresumescontact@gmail.com.

Please be sure to include the following information: (a) a description of the copyrighted work you allege is being infringed upon (and registration information if such work is registered with the copyright office); (b) the location of the allegedly infringing material on the Site, (c) your signature (digital or hard-copy), (d) your address, telephone number, and e-mail address, and (e) a statement (notarized if possible and made under penalty of perjury that): (i) you are the copyright owner or are authorized to act on the copyright owner's behalf; (ii) you believe in good faith that the rights of the copyright owner are being infringed, and that the uses of the allegedly infringing material are not authorized (either by the copyright owner, its agents, or applicable law).

Once we receive proper notice of claimed infringement under the Digital Millennium Copyright Act (the “DMCA”), the Company will respond promptly to remove the material claimed to be infringing and will follow the procedures specified in the DMCA to resolve the claim between the notifying party and the alleged infringer who provided the content at issue.

PRIVACY ON RELIABLERESUMES.COM

The Company respects your right to privacy and understands that visitors to Site need to be in control of their personal information. To that end Company has developed a Privacy Policy, and you should review it carefully before using the Site. Your use of the Site is your consent to the Privacy Policy and the use and transfers of your personal information solely in accordance with the Privacy Policy, as updated from time to time.
By submitting an order, you agree to be bound by these terms. 
Children under the age of thirteen (13) are prohibited from submitting any personally identifiable information. If we learn that a user under the age of thirteen (13) is publicly posting or sharing personally identifiable information on or through the Site, then we will block that user from accessing these areas of the Site.

SUBMITTING MATERIALS AND FEEDBACK

We hold the rights to use all comments, feedback, and ratings about our services for marketing purposes. In the event that feedback, ratings and comments are used in company marketing materials, we hold the right to use first names for our purposes and will keep all other personal information confidential.

INDEMNITY

You agree to indemnify and hold the Company, its parent company, affiliates, officers, agents, partners and employees harmless from any claim or demand, including reasonable attorney’s fees, arising out of your content and materials, your use of the Site, your violation of these Terms or your violation of any third party's rights including such party's copyrights and trademarks.

DISCLAIMER OF WARRANTIES

EXCEPT IF EXPRESSLY PROVIDED OTHERWISE IN A WRITTEN AGREEMENT BETWEEN YOU AND THE COMPANY, THE SITE, SERVICES, AND MATERIALS  ARE PROVIDED TO YOU "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, UNLESS SUCH WARRANTIES ARE LEGALLY INCAPABLE OF EXCLUSION.  THE COMPANY PROVIDES THE SITE ON A COMMERCIALLY REASONABLE BASIS AND MAKES NO REPRESENTATIONS OR WARRANTIES THAT THE SITE, ANY SERVICES OFFERED ON THE SITE ARE OR WILL REMAIN UNINTERRUPTED OR ERROR-FREE OR THAT DEFECTS WILL BE CORRECTED. THE COMPANY HEREBY DISCLAIMS TO THE MAXIMUM EXTENT PERMITTED BY LAW (A) ALL WARRANTIES EITHER EXPRESS OR IMPLIED, REGARDING THE SITE, SERVICES, AND MATERIALS, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NONINFRINGEMENT; AVAILABILITY OF THE SITE, SERVICES/MATERIALS; LACK OF VIRUSES, WORMS, TROJAN HORSES, OR OTHER CODE THAT MANIFESTS CONTAMINATING OR DESTRUCTIVE PROPERTIES; ACCURACY, COMPLETENESS, RELIABILITY, TIMELINESS, CURRENCY, OR USEFULNESS OF ANY INFORMATION AVAILABLE ON THE SITE OR THROUGH THE SERVICES (INCLUDING ANY COMMUNICATIONS BETWEEN YOU AND A POTENTIAL EMPLOYEE OR EMPLOYER) OR WHETHER THE USE OF THE SITE, SERVICES/MATERIALS WILL PRODUCE ANY LEVEL OF PROFIT OR BUSINESS FOR YOU OR LEAD TO ECONOMIC BENEFIT; AND (B) ANY DUTIES OF REASONABLE CARE, WORKMANLIKE EFFORT OR LACK OF NEGLIGENCE IN CONNECTION WITH THE SITE, SERVICES/MATERIALS, OR RELATED INFORMATION. THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY AND EFFORT IN CONNECTION WITH THE SITE, SERVICES/MATERIALS, AND ANY RELATED INFORMATION IS BORNE BY YOU. THE COMPANY DOES NOT GUARANTEE THAT YOU WILL BE ABLE TO ACCESS OR USE THE SITE AT TIMES OR LOCATIONS OF YOUR CHOOSING, OR THAT THE COMPANY WILL HAVE ADEQUATE CAPACITY FOR THE SITE AS A WHOLE OR IN ANY SPECIFIC GEOGRAPHIC AREA.  SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.  IN SUCH STATES, THE LIABILITY OF THE COMPANY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW.
THE COMPANY GIVES NO WARRANTIES OR GUARANTEES REGARDING THE EFFECTIVENESS OR TIMELINESS OF THE SERVICES IN MEETING YOUR EMPLOYMENT NEEDS. THE COMPANY DOES NOT GUARANTEE THAT THE SERVICES WILL RESULT IN YOUR BEING HIRED, AND THE COMPANY IS NOT RESPONSIBLE OR LIABLE FOR ANY BUSINESS, EMPLOYMENT, HIRING, SALARY AND/OR OTHER COMPENSATION DECISIONS THAT YOU MAKE, REGARDLESS OF THE REASON MADE.

ASSUMPTION OF RISKS

YOU AGREE TO ASSUME ALL RISKS THAT THE SITE AND RELATED INFORMATION ARE SUITABLE OR ACCURATE FOR YOUR NEEDS AND WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR-FREE.  ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE SITE ARE AT YOUR OWN DISCRETION AND RISK AND YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER OR LOSS OF DATA.  BY PARTICIPATING IN EMAIL EXCHANGES OR VISITING CHAT ROOMS YOU MAY BE EXPOSED TO RUDE, CRUDE, INDECENT, OR OTHER OFFENSIVE LANGUAGE OR REFERENCES.  YOU AGREE THAT THE COMPANY SHALL NOT BE RESPONSIBLE FOR ANY LOSS OR DAMAGE OF ANY SORT RELATING TO YOUR DEALINGS WITH ANY THIRD PARTY ADVERTISER OR CONTENT PROVIDER ON THE SITE.

NO DAMAGES

TO THE MAXIMUM EXTENT ALLOWED BY LAW, YOU AGREE THAT NEITHER THE COMPANY NOR ANY OF THE COMPANY'S OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, PARTNERS AND/OR SUPPLIERS WILL BE LIABLE TO YOU AND/OR ANY OTHER PERSON OR ENTITY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, SPECIAL, PUNITIVE OR INCIDENTAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, LOST PROFITS, LOSS OF PRIVACY OR FOR FAILURE TO MEET ANY DUTY, INCLUDING, BUT NOT LIMITED TO, ANY DUTY OF GOOD FAITH, LACK OF NEGLIGENCE OR OF WORKMANLIKE EFFORT) WHATSOEVER THAT MAY ARISE OUT OF OR BE RELATED TO THE SITE, SERVICES/MATERIALS AND/OR ANY RELATED INFORMATION, OR TO ANY BREACH OF THESE TERMS, EVEN IF THE COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IN THE EVENT OF FAULT, TORT (INCLUDING NEGLIGENCE) OR STRICT OR PRODUCT LIABILITY. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN SUCH STATES, THE LIABILITY OF THE COMPANY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY APPLICABLE LAW.

LIMITATION OF LIABILITY AND EXCLUSIVE REMEDY

YOU AGREE THAT YOUR SOLE REMEDY FOR ANY BREACH OF THESE TERMS BY THE COMPANY, OR ANY OF THE COMPANY'S, AFFILIATES OR AGENTS SHALL BE, 1) SUBSTITUTION OR REPLACEMENT OF ALL OR PART OF THE SERVICES THAT GIVES RISE TO DAMAGES INCURRED BY YOU IN REASONABLE RELIANCE ON THE COMPANY; OR (2) SUBMISSION TO VOLUNTARY MEDIATION AS DEFINED HEREIN.

 

YOUR REPRESENTATIONS AND WARRANTIES

You represent and warrant for the benefit of the Company, the Company's suppliers, and any third parties mentioned on the Site, in addition to other representations and obligations contained in these Terms, that: (a) you possess the legal right and ability to enter into and make the representations and warranties contained in these Terms; (b) all information submitted by you to the Site is true and accurate; (c) you will not use the Site for any purpose that is unlawful or prohibited by these Terms; (d) you are the owner of the Materials and they are original to you; (e) the Materials do not infringe any third party right, such as copyright, trademark, and publicity/privacy right; (f) the Materials do not constitute defamation or libel or otherwise violate the law, and (i) you agree to defend, indemnify, and hold the Company (and its employees, representative, agents, and assigns) harmless from breaches of (a) through (f).

LINKS TO THIRD PARTY SITES

The Site contains links to third party sites that are not under the control of the Company and the Company is not responsible for any content on any linked site.  If you access a third party site from the Site, then you do so at your own risk. Company provides links only as a convenience and the inclusion of the link does not imply that Company endorses or accepts any responsibility for the content on those third party sites.  Additionally, your dealings with or participation in promotions of advertisers found on the Site, including payment and delivery of goods, and any other terms (such as warranties) are solely between you and such advertisers. You agree that Company shall not be responsible for any loss or damage of any sort relating to your dealings with such advertisers.

LINKS FROM THIRD PARTY SITES

If a third party links to the Site, it is not necessarily an indication of an endorsement, authorization, sponsorship, affiliation, joint venture or partnership by or with the Company.  In most cases, the Company is not even aware that a third party has linked to the Site.  A third party website that links to the Site: (a) may link to, but not replicate, the Company’s content, (b) may not create a browser, border environment or frame the Company’s content, (c) may not imply that the Company is endorsing it or its products or services, (d) may not misrepresent its relationship with the Company, (e) may not present false or misleading information about the Company’s Services, (f) should not include content that could be construed as distasteful, offensive or controversial, and (g) should contain only content that is appropriate for all age groups.

 

INTERNATIONAL USAGE

This Site is controlled and operated by the Company from its offices within the United States of America.  The Company makes no representation that the Site, Services, or any related information offered by the Company are appropriate or available in other locations.  Those who choose to access the Site from other locations do so on their own initiative and are responsible for compliance with local laws, if and to the extent local laws are applicable.  You may not use or export the Services on the Site in violation of U.S. export laws and regulations. You agree to comply with all applicable laws regarding the transmission of technical data exported from the United States and the country in which you reside (if different from the United States).

OWNERSHIP

The Site, Services, and related information are the exclusive property of the Company or its suppliers. All rights not licensed herein are hereby reserved to the Company or its suppliers.

TERMINATION OR CANCELLATION OF SITE ACCESS; MODIFICATIONS TO SITE AND SERVICES

If you violate these Terms, the Company may block your use of the Site or direct you to cease using it.  The Company reserves the right at any time to modify or discontinue the Site, or any part thereof and you agree that the Company shall not be liable to you or to any third party for any modification, suspension, or discontinuance of the Site, or any part thereof.

GOVERNING LAW; EXCLUSIVE JURISDICTION

These Terms shall be governed by the laws of the state of Missouri without regard to its conflict of law provisions. Any disputes arising under or related in any way to these Terms, the Site, any Application or any Services shall be resolved solely through binding mediation in Saint Charles County, Missouri, and judgment upon any award rendered in such mediation will be binding and conclusive on the parties hereto and may be entered in any court having jurisdiction thereof.

DISPUTE RESOLUTION AND AGREEMENT TO MEDIATE CLASS ACTION WAIVER.

Please read the following carefully. It affects your rights.

Most problems that users encounter can be resolved quickly by contacting us at reliableresumescontact@gmail.com. You and Reliable Resumes each agree that any and all disputes or claims that have arisen or may arise between you and Reliable Resumes shall be resolved exclusively through final and binding mediation, rather than in court, except that you may assert claims in small claims court, if your claims qualify.
Mediation is more informal than a lawsuit in court. There is no judge or jury, and by agreeing to mediation, you and Reliable Resumes waive the right to a judge or jury.  Instead, mediation uses a neutral mediator to decide the dispute, and court review of a mediation award is limited.  However, a mediator can award the same damages and relief on an individual basis that a court can award to an individual.  A mediator also must follow these Terms and Conditions as a court would.  You have the right to opt-out of this Agreement to Mediate (as explained below), which means that you would retain your right to litigate your disputes in a court, either before a judge or jury.
For the purpose of this provision, "Reliable Resumes” means Reliable Resumes and its parents, subsidiaries and affiliated companies, and each of their respective officers, directors, employees and agents. The term "Dispute" means any dispute, claim, or controversy between you and Reliable Resumes regarding any aspect of your relationship with Reliable Resumes, whether based in contract, statute, regulation, ordinance, tort (including, but not limited to, fraud, misrepresentation, fraudulent inducement, or negligence), or any other legal or equitable theory, and includes the validity, enforceability, or scope of this provision (with the exception of the enforceability of the Class Action Waiver clause below). "Dispute" is to be given the broadest possible meaning that will be enforced, and shall include any claims against other parties relating to services or products provided or billed to you (such as Reliable Resumes licensors, suppliers, dealers, or third party vendors) whenever you also assert claims against us in the same proceeding.

WE AGREE THAT, EXCEPT AS PROVIDED BELOW, ANY AND ALL DISPUTES, AS DEFINED ABOVE, WHETHER PRESENTLY IN EXISTENCE OR BASED ON ACTS OR OMISSIONS IN THE PAST OR IN THE FUTURE, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY MEDIATION.
Pre-Mediation Claim Resolution

If you have a Dispute with Reliable Resumes, you must first give us an opportunity to resolve the Dispute before filing a claim (or any other legal proceeding if you elect to violate the obligation to mediate your Dispute). You do that by sending a notice to:  reliableresumescontact@gmail.com. That notice must include (1) your name, (2) your address, telephone number, and e-mail address (if not apparent from the sent email), (3) a description of your claim, and (4) a description of the specific relief you are asking for. If Reliable Resumes does not resolve the Dispute within 15 days after it receives your notice, you may pursue your Dispute through mediation. You may pursue your Dispute in a court only under the circumstances described below.

Mediation Procedures

If this Section applies and the Dispute is not resolved through Pre-Mediation Claim Resolution (above), then either you or Reliable Resumes may initiate formal mediation proceedings.
Mediation will be provided by a certified mediator.

The mediator selected for such proceedings is: Mr. Michael Sherman, Certified Mediator, 3998 Mid Rivers Mall Drive, Saint Peters, Missouri 63376; telephone: 636.939.4343

The mediation shall be commenced as an individual mediation, and shall in no event be commenced on a class basis. All issues shall be for a mediator to decide, including the scope of this Section.
To begin a mediation proceeding, you must send a letter requesting mediation and describing your claim to Reliable Resumes, 1435 Mohican Trail, Saint Charles, MO, 63304.  The mediation will be conducted before a single mediator, as indicated above.  If the value of the relief sought is $5,000 or less, you or Reliable Resumes may elect to have the mediation conducted by telephone or based solely on written submissions, which election shall be binding on you and Reliable Resumes, subject to the mediator's discretion to require an in-person hearing, if the circumstances warrant. Attendance at an in-person hearing may be made by telephone by you and/or Reliable Resumes, unless the mediator requires otherwise.

Mediation Award

The mediator will not have the power to award relief to, against or for the benefit of any person who is not a party to the proceeding.  The mediator will make any award in writing but need not provide a statement of reasons unless requested by a party.  The mediation award will be final and binding on the parties.

Payment of Mediation Fees and Costs

There are no mediation filing fees or costs.  You are responsible for all additional fees and costs that you incur in the mediation, including, but not limited to, attorneys' fees or expert witness fees and expenses.  In addition to any rights to recover fees and costs under applicable law, if you provide notice to and negotiate in good faith with Reliable Resumes as provided in the section above, and the mediator concludes that you are the prevailing party, you will be entitled to recover reasonable fees.

Class Action Waiver

YOU AND RELIABLE RESUMES AGREE THAT EACH OF US MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING. UNLESS BOTH YOU AND RELIABLE RESUMES AGREE OTHERWISE, THE MEDIATOR MAY NOT CONSOLIDATE OR JOIN MORE THAN ONE PERSON'S OR PARTY'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CONSOLIDATED, REPRESENTATIVE, OR CLASS PROCEEDING.  ALSO, ANY RELIEF AWARDED CANNOT AFFECT OTHER RELIABLE RESUMES USERS AND SHALL NOT BE ADMISSIBLE IN ANY OTHER MEDIATION OR OTHER LEGAL PROCEEDING.
THE MEDIATOR MAY AWARD RELIEF ONLY IN FAVOR OF THE INDIVIDUAL PARTY SEEKING RELIEF AND ONLY TO THE EXTENT NECESSARY TO PROVIDE RELIEF NECESSITATED BY THAT PARTY'S INDIVIDUAL CLAIM(S). Neither you, nor any other user of the Site can serve as a class representative, class member, or otherwise participate in a class, consolidated, or representative proceeding without having complied with the opt-out requirements above.

Jury Waiver

You understand and agree that by entering into this Agreement, you and Reliable Resumes are each waiving the right to a jury trial or a trial before a judge in a public court.  In the absence of this Agreement to Mediate, you and Reliable Resumes might otherwise have had a right or opportunity to bring Disputes in a court, before a judge or jury, and/or to participate or be represented in a case filed in court by others (including class actions). Except as otherwise provided in this Section, those rights are waived. Other rights that you would have if you went to court, such as the right to appeal and to certain types of discovery, may be more limited or may also be waived.

Severability

If any clause within this Agreement to Mediate (other than the Class Action Waiver clause above) is found to be unenforceable, that clause will be severed from this Section, and the remainder of this Section will be given full force and effect.  If the Class Action Waiver clause is found to be unenforceable, this entire Agreement to Mediate will be unenforceable and the Dispute will be decided by a court.

ENTIRE AGREEMENT

These Terms, as amended, and the disclosures provided by the Company and the consents provided by you, constitute the entire agreement between you and the Company.  If any provision of these Terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.  The Company's failure to act with respect to a breach by you or others does not waive the Company's right to act with respect to subsequent or similar breaches.

AMENDMENTS

You agree that the Company may amend or modify these Terms or impose new conditions at any time by updating these Terms on the Site or upon notice from the Company to you as published through the Site or by email.  Any use of the Site or order by you after such updating shall be deemed to constitute acceptance of such amendments, modifications, or new conditions.  If you do not want to be bound by an amendment, you should refrain from using the Site or using or ordering Services.  No other amendments will be valid unless they are in a paper writing signed by the Company and by you.

NOTICES

Except as expressly stated otherwise, any notices required or allowed under these Terms shall be given to the Company by postal mail to: Reliable Resumes, 1435 Mohican Trail, Saint Charles, MO, 63304, or as to a successor address that the Company makes available on the Site or through other reasonable manner.  If applicable law requires that Company accepts email notices (but not otherwise), then you may send the Company email notice using the Company's Comments section of the Submit Information form (mailto: reliableresumescontact@gmail.com). With respect to Company's notices to you, Company may provide notice of amendments by posting them in the Site or through email, and you agree to check for changes.  Instead or in addition, the Company may give notice by sending email to the email address you provide during registration. Notice shall be deemed given 24 hours after it is posted or an email is sent, unless (as to email) the sending party is notified that the email address is invalid.

CUSTOMER COMMENTS

We welcome the submission of comments, information or feedback through the Site.  By submitting information through the Site, you agree that the information submitted will be subject to the Company's Privacy Policy.

Consent To These Terms

By accessing and using the Site, you consent to and agree to be bound by the foregoing Terms. If we decide to change these Terms, we will make an effort to post those changes on this web page so that you will always be able to understand the terms and conditions that apply to your use of the Site.

If you have additional questions or comments of any kind, or if you see anything on the Site that you think is inappropriate, please let us know by e-mail at reliableresumescontact@gmail.com or by sending your comments to:

Genesys Management Company, LLC, d/b/a Reliable Resumes
Saint Charles, MO 63304

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